This episode shares how Mayo Clinic Arizona used Culture of Safety data and RCAs to target psychological safety training for residents. Experts teach simple micro- and team-practices that boost confidence, strengthen teamwork, and support safer care.
This episode of Key in to Quality explores psychological safety in residency training, and why it’s foundational to patient safety, team performance, and joy at work. Experts from Mayo Clinic Arizona describe how Culture of Safety Survey results and root cause analyses surfaced a recurring risk: residents hesitated to ask questions or escalate concerns in real time, often due to hierarchy and fear of judgment.
The team partnered with the Resident Leadership Academy to deliver focused education to physician leaders. The sessions emphasized practical, real-world behaviors, being present, inviting questions, and designing spaces that make speaking up easier. These tools deliver a clear message for any organization: psychological safety is a cornerstone of high-reliability care.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
Mayo Clinic Guests:
Dr. Shari Ochoa Shari Ochoa | LinkedIn, Daniel Cotto Daniel Cotto | LinkedIn, Johanna Heredia Johanna Heredia | LinkedIn
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