Can healthcare teams recognize the risk of violent behavior before an event occurs? In this episode of Key in to Quality, Mayo Clinic experts discuss how the ROVR program combines predictive analytics, individualized behavior plans and clinical expertise to identify risk earlier and provide timely, nonpunitive support that improves safety and care.
Workplace violence remains a significant safety challenge in healthcare. In this episode of Key in to Quality, Mayo Clinic experts explore whether clinical knowledge, operational data and predictive analytics can help care teams identify behavioral risk earlier and provide support before a situation escalates.
The conversation highlights ROVR, or Reduced Occupational Violence Rates, a program that combines early identification with individualized behavior plans, clear communication and staff engagement. Experts discuss how a predictive model can bring together information already documented during routine care to help trained professionals recognize patterns and focus preventive services where they may be most helpful.
The episode also explores what responsible implementation requires, including evaluating how models perform across different practice settings, engaging clinical and operational partners and monitoring performance as data and workflows change.
Throughout the discussion, experts emphasize that analytics support, rather than replace, clinical judgment. A higher risk indication does not label a patient or mean harm is certain. Instead, the goal is compassionate, nonpunitive intervention that may help prevent harm while improving the care environment for patients and staff.
Hosted by Timothy Morgenthaler, MD and Sheri Nemec.
Guests:
Bethany Hall, Clinical Social Worker, Mayo Clinic Arizona
Maggie Paul, Ph.D., Health Care Delivery Research, Kern Center for the Science Of Health Care Delivery, Mayo Clinic
Patrick Wilson, Principal Data Science Analyst, Kern Center for the Science Of Health Care Delivery, Mayo Clinic
Kimberly Melton, Clinical Social Worker, Mayo Clinic Arizona